Busy Days, Focused Therapists

In the fast-paced world of Occupational Therapy (OT), we understand the importance of timely communication. At Apricus Health in Townsville, our dedicated therapists spend most of their day either with clients or working on getting them the right supports and reports, focusing on helping people achieve their therapeutic goals. This means they might not always be immediately available for calls or messages.

Strategic Planning for Efficient Care

To ensure our therapists can provide the best care without interruptions, their schedules are meticulously planned. This structured environment allows therapists to dedicate their time and energy to their clients. However, we recognise that urgent situations can arise.

Trained Administrative Team for Quick Responses

Our administrative team is specially trained to handle urgent matters. If you need to contact your therapist quickly, our skilled administrators will prioritise your message and ensure it reaches your therapist promptly. They are adept at managing urgent communications effectively. Our team often know the answers to a lot of clients frequently asked questions too!

Next-Day Responses and Appointment Booking

Due to the busy nature of our therapists' schedules, immediate responses may not always be possible. In such cases, you can expect a response by their next working day. For in-depth discussions, your therapist may suggest booking an appointment to address your concerns comprehensively.

Prioritising Your Needs

While we strive for quick communication, our primary focus remains on providing effective, personalised therapy. We appreciate your understanding as we balance immediate communication needs with delivering exceptional care during scheduled sessions.

At Apricus Health, we value open communication and are committed to ensuring your urgent messages are received and addressed promptly. If you need to reach your Occupational Therapist quickly, trust that our trained administrative team is here to assist, making sure your therapist is informed and ready to respond as soon as possible.