In the fast-paced world of Occupational Therapy (OT), we understand that there are times when you need to reach out to your therapist quickly. You may wonder, "Is my OT available? I would like to speak to them urgently." At Apricus Health, we recognise the importance of timely communication with our clients, and we want to provide you with insights into our process.

Busy Days, Focused Therapists

Our dedicated Occupational Therapists in Townsville are committed to delivering high-quality care to our clients. They spend the majority of their day in one-on-one sessions, working diligently to help individuals achieve their therapeutic goals. As a result, they may not always be immediately available to take calls or respond to messages.

Strategic Planning for Efficient Care

To ensure that our therapists can focus on their clients without interruption, their days are meticulously planned. This planning helps create a structured environment where therapists can dedicate their time and energy to providing the best possible care. However, we understand that there are situations where you may need urgent assistance.

Trained Administrative Team for Quick Responses

Recognising the need for efficient communication, our administrative team is specially trained to handle urgent matters. If you find yourself needing to contact your therapist quickly, our skilled administrators will ensure that the necessary information reaches your therapist promptly. They are adept at prioritising urgent messages and relaying them to the therapist as soon as possible.

Next-Day Responses and Appointment Bookings

Due to the busy nature of our therapists' schedules, it might not be possible for your therapist to respond immediately. In such cases, you can expect to hear back from your therapist by the next day. If your inquiry requires a more in-depth discussion, your therapist may suggest booking an appointment to ensure they can dedicate sufficient time to address your concerns comprehensively.

Prioritising Your Needs

While we strive to facilitate quick communication, our primary focus remains on providing effective and personalised therapy to our clients. We appreciate your understanding that our therapists' availability is aligned with their commitment to delivering exceptional care during scheduled sessions.

At Apricus Health, we value open communication and are dedicated to ensuring that your urgent messages are received and addressed promptly. If you have any concerns or need to reach your Occupational Therapist quickly, trust that our trained administrative team is here to assist, making certain that your therapist is informed and ready to respond at the earliest opportunity.